AI Chatbot for Your Website & Online Shop
An AI chatbot trained on your real content — answers customer questions around the clock and hands off to a human when needed.
We set up an AI chatbot grounded in your real content — website, FAQ, and product data — instead of answering from generic AI knowledge. The chatbot answers recurring questions around the clock and hands off more complex requests to your team in a traceable way.
What you get
Answers around the clock
Common questions about products, shipping, or opening hours get answered instantly, even outside business hours.
Trained on your real content
The chatbot answers based on your website, product data, and FAQ — not generic AI knowledge.
Hands off to a human when needed
For complex or sensitive requests, the chatbot hands off to your team in a traceable way.
Who this is for
Online shops with high support volume
Many recurring questions about orders, shipping, and products tie up support capacity.
Businesses with limited support hours
Requests should get a first answer even outside business hours.
Websites with extensive content
A lot of existing content that's hard for customers to search through on their own.
The same questions, over and over
Support teams spend most of their time answering the same recurring questions — time that's missing for the requests that actually need a person.
Recurring standard questions
Shipping costs, return policies, or product details get answered individually, again and again.
No coverage outside business hours
Requests outside opening hours sit unanswered until someone gets to them the next day.
Generic chatbots with no real connection
Off-the-shelf chatbot solutions with no link to your actual content often answer vaguely or make things up.
No connection to order or product data
Without access to real data, a chatbot can't answer concrete questions about order status or stock.
We work out which requests the chatbot should handle and which stay with your team.
What the chatbot can actually do — and what it can't
A good AI chatbot is honest about its limits. We define what it's responsible for from the start.
Answers
Questions about products, shipping, returns, opening hours, and your website's content.
Hands off to a human
Complaints, individual edge cases, and requests outside its trained knowledge.
Doesn't make things up
Answers are based solely on your real content — when uncertain, the chatbot defers to a human instead of guessing.
Together we define which topics the chatbot can reliably cover.
How it works
Gather knowledge sources
Website content, FAQ, product data, and existing support documentation get collected.
Train the chatbot
The chatbot gets connected to your real content instead of answering from generic AI knowledge.
Define limits and handoff
Clear rules for when the chatbot answers and when it hands off to your team.
Integrate into your website or shop
Embedded as a chat widget on your website, or directly in the WooCommerce checkout flow.
Test phase with real requests
Before going live, the chatbot gets tested against realistic customer questions.
Ongoing refinement
Answers get refined continuously based on real conversations.
We implement your AI chatbot from the knowledge base through to ongoing support.
What a good AI chatbot delivers
Relief for your team
Recurring questions get answered automatically, freeing your team for more complex requests.
Faster response times
Customers get an instant answer instead of waiting for an email reply.
Consistent answers
The chatbot answers the same questions consistently, based on the same current content.
More completed purchases
Open questions get answered right in the checkout flow instead of causing an abandoned cart.
We build an AI chatbot grounded in your real content.
Frequently asked
What does an AI chatbot cost?
Cost depends on the size of the knowledge base, the integration required, and ongoing support. After an initial conversation, you'll get a concrete estimate.
Does the chatbot make things up when it doesn't know something?
No. We configure the chatbot to hand off to your team when uncertain, rather than giving a plausible-sounding but wrong answer.
Does it work with WooCommerce?
Yes. The chatbot can be connected to product data, order status, and your WooCommerce shop.
Do I have to manually feed the chatbot knowledge?
Mostly not. We connect it to content you already have — website, FAQ, and product data. Additions are possible any time.
What languages can the chatbot answer in?
The chatbot can be set up to be multilingual, matching your website's languages.
How does the chatbot get embedded on my website?
Usually as a chat widget shown on every page, or specifically in the checkout flow. We work out the exact placement with you.
Do you support the chatbot after launch?
Yes. We can take on ongoing refinement based on real conversations and update the knowledge base as things change.
What do you need to get started?
Access to your website content and product data, plus a short description of the questions you want covered, is enough to get started.
Support that never sleeps
We set up an AI chatbot grounded in your real content that reliably hands off to your team when needed.
